1. Delivery Method

Each product merchant creates, subscription or one-time, has three options for shipping rates: Automatically Calculate, Free, or Flat Rate Shipping.

Automatically Calculate with local courier: This option is currently for local Malaysia shippers only. If you’ve configured your product to automatically calculate the shipping rate, we will use your ship-from address, product shipping weight, and shipping destination to have local courier return the shipping cost on checkout. It’s important to ensure the weight entered on your product is the weight that your shipment will be, so you charge an adequate amount in postage.

Free: This will allow your product to have free shipping, so long as there are no other matching rules under Settings > Shipping. For example, if you have a product with free shipping configured on the product-level and a Canadian shipping rule under Settings > Shipping, any customer who purchases the product with a local shipping address will be charged the local rate.

Flat Rate Shipping: Flat rate allows you to define a set rate for your product. This is useful if you’ve averaged your shipping cost and want to charge one rate to all your customers.


2. Product Billing & Shipping Schedule

It’s very important for merchant to ensure shipping on the correct date each month. Our system is designed to prevent you from renewing customers before they have received their first shipment, which is the #1 cause of subscriber churn.

Most subscription businesses renew on the 1st of the month, with a 14 day cutoff window. The first day of the cutoff window is when your shipments are finalized for the month. That’s why we recommend you ship right after your cutoff window begins, as you will have a finalized list of shipments.